Warranty & Servicing

The Heat Merchants Services Engineers are located across the country and are available to assist homeowners and installers with servicing, aftersale support and warranty repairs for key product ranges.

Heat Merchants Van Heat Merchants Van

Repairs - Warranty and Non Warranty Queries

Engineer repair and support is offered for the product ranges below and can be arranged through the Heat Merchants Customer Support Team.

  • Panasonic Air to Water Heat Pumps
  • Vaillant Gas Boilers
  • ePanel Thermodynamic system
Warranty Repairs

If you are experiencing problems with your installation and it is under guarantee by the Manufacturer, you can request an engineer appointment via Heat Merchants


Non Warranty Repairs

If your installation is not under warranty and you are experiencing issues, contact Heat Merchants to discuss Engineer availability and the applicable fees.


Boiler Registration - Vaillant & Warmhaus

Extended warranty available when boilers are registered and serviced annually. Complete the online registration form within 30 days of installation to activate the extended warranty.


Annual Servicing - Panasonic Heat Pumps

The Heat Merchants team of Panasonic trained engineers will ensure your air to water heat pump is professionally maintained and monitored. Annual servicing is required to adhere to the conditions of your warranty. Servicing can be completed by the Heat Merchants team or your Panasonic approved installer but is vital to ensure your heat pump will perform efficiently for years to come.

Arranging an Engineer Appointment

Calls by our team of engineers are arranged by our Customer Support team. In order to schedule your appointment we need the following information and ask that you have it available when you contact us.


  • Serial number (See Data Badge on Unit)
  • Model number (See Data Badge on Unit)
  • Date of Installation
  • Proof of Service History (For Warranty Repairs)


If you need more information please contact the Heat Merchants Customer Support Team on 090 6442300 or email us on customersupport@heatmerchants.ie.

Business Hours

Monday – Friday from 8am – 4.30pm

Closed Bank Holidays