The Heat Merchants Engineers are located across the country and are available to assist homeowners and installers with aftersale support and warranty repairs for Panasonic heat pumps.

Christmas Hours

Our Service and Warranty Department will be closed from 21st December and will re-open on the 2nd of January.

Branch Opening Hours vary during this period Branch Christmas Hours.

Arranging an Engineer Appointment

Calls by our team of engineers are arranged by our Customer Support team. In order to schedule your appointment we need the following information and ask that you have it available when you contact us.

• Serial number (See Data Badge on Unit)
• Model number (See Data Badge on Unit)
• Date of Installation
• Proof of Service History (For Warranty Repairs)

If you need more information please contact the Heat Merchants Customer Support Team on 090 6442300 or email us on customersupport@heatmerchants.ie.

Business Hours

Monday – Friday from 8.00am – 4.30pm 

Closed Bank Holidays