Repairs - Warranty and Non Warranty Queries
Engineer repair and support is offered for the product ranges below and can be arranged through the Heat Merchants Customer Support Team.
- Panasonic Air to Water Heat Pumps
- Vaillant Gas Boilers
- Warmhaus Gas Boilers
- ePanel Thermodynamic system
If you are experiencing problems with your installation and it is under guarantee by the Manufacturer, you can request an engineer appointment via Heat Merchants
Non Warranty Repairs
If your installation is not under warranty and you are experiencing issues, contact Heat Merchants to discuss Engineer availability and the applicable fees.
Panasonic Air to Water Heat Pumps
The Heat Merchants team of Panasonic trained engineers will ensure your air to water heat pump is professionally maintained and monitored. Annual servicing is required to adhere to the conditions of your warranty. Servicing can be completed by the Heat Merchants team or your Panasonic approved installer but is vital to ensure your heat pump will perform efficiently for years to come.