Panasonic Heat Pump Service & Maintenance Plans

Panasonic Heat Pump Service

It is essential that your heat pump is serviced annually by a Panasonic trained professional in order to fulfil the conditions of your warranty. It is important to note that regular maintenance is also required to ensure you get the maximum performance from your heating system and to extend the lifespan of your heat pump.

The Heat Merchants team of Panasonic trained engineers offer homeowners a range of service and maintenance plans to ensure your heat pump is professionally maintained and in the unlikely event of any issues our team will be on hand to answer any queries, provide remote diagnostics or a call out service.

Panasonic Smart Cloud - Installation

We can also install and set up Panasonic Smart Cloud which means homeowners can monitor and control the heat pump remotely from anywhere in the world. Smart Cloud functionality is not necessary to avail of a service plans but is required if you would like our engineers to provide remote monitoring and diagnostics for your heating system.

- Energy savings & comfort from anywhere
- Easy to adjust temperature and hot water
- Up to two zones and hot water
- Weekly timer by zone
- Holiday mode activation
- Intuitive and powerful energy statistics
- Operation log history
- Enables professional remote monitoring & diagnostics by our team of engineers

If you would like more information or if you would like to book a service call please contact our Customer Support Team  or download the Service & Maintenance Plan Leaflet for more details.

Book your Service Call

If you need more information or would like to schedule a service call please contact the Heat Merchants Customer Support Team   on 090 6442300 or email us on

Business Hours: Monday – Friday from 8am – 4pm (excluding Bank Holidays)