Return to FAQs

Ordering Online

Need help ordering online?
Check out the questions asked most below.

How can I find the product I need?

To find the product you need, you can enter the product name, product code, manufacturer part code, brand, etc in the ‘Search’ bar located at the top of the page. A list of products matching your search will be provided, which you can then filter to find what you are looking for.

Alternatively, you browse products by category from our navigation at the top of the page. When you have selected a category, you can use the filters to narrow the product list.

How do I know if an item is in stock?

If the collection and/or delivery buttons are orange and enabled, the item is in stock and can be added to the cart. If the item is not in stock, these buttons will be replaced with ‘Out of stock’.

How do I add items to my cart?

If the item is in stock, you can adjust the quantity, and then click the Collection or Delivery buttons to add the item to the cart.

Why do some products not have a price?

Note that some items are special order or only for commercial sale, and cannot be purchased online. If you are interested in purchasing one of these items, click the ‘Make an Enquiry’ button, and a member of our Customer Services team will contact you.

How can I see what is in my cart?

You can see the contents of your cart at any time by clicking on the “Cart” icon at the top of any page.

A ‘mini’ cart is shown listing the items in your cart. You can then see the full cart with pricing by clicking the ‘Go to Cart’ button.

Can I change the items in my cart?

You can change the order quantity for a particular item by changing the number in the ‘quantity’ box and clicking ‘update’.

You can also completely remove an item by clicking the delete icon (x).

How can I pay for my order?

Trade Credit Account customers can use either their trade credit account facility or debit/credit card.

Trade+ Cash Account customers can make a payment using a debit/credit card.

What if my account is over the limit/terms?

If your account is over the agreed limit/terms, your order may be deferred to Credit Services for review.

You can make a payment towards your account over the phone by contacting a member of our Credit Services team at 090 642 4006.

Can I re-order?

Yes, you can re-order by going to the My Orders page in the My Account section. Note that all pricing and stock will be refreshed before you move to checkout.